Protaris's teams of highly experienced instructors have successfully delivered training in 22 countries and a range of languages.  Below are a selection of testimonials from both UK-based and international delegates who have participated in a variety of our training programmes.  

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(In the case of feedback from non-English speaking delegates, their feedback has been translated by interpreters provided by Atlantic Translation Services) 

 

Course Attend :- Personal security

where :- Manchester

July 2016

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It was a pleasure to meet you and I really enjoyed your company both on the course and in the evening.

 

I can truly say that the Personal Protection course you provided was one of the best I have ever attended.

You grabbed my attention within the first 5 minutes and kept my attention to the very last minute of the second day.

 

I have been on many courses in my sales career but very rarely have I attended one where everyone is interested in all parts.

I know that everyone has taken something out of the course that they can use in both personal and professional situations immediately.

 

I would also like to point out that the situations discussed could have frightened or worried some but we never had any of those thoughts, again I believe this is down to the way it was presented.

There was an excellent balance of humor, seriousness and interactions…..a great two days.

 

I would not hesitate to promote your course and presentation style to all of my colleagues within CHEP and any of my friends outside of CHEP.

The way you presented the various parts was excellent, engaging and a real eye opener. I still can’t work out how an anchor can stop a person from moving their arm!!!

 

I have tried my new skills on my children and they now think I am a kung fu master!!!

Lucky they did not see me a Jack Daniels master.

 

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COURSE ATTENDED:  Special Observer Security Programme
WHERE:  London
WHEN:  August 2015
INDUSTRY:  Security

Ultimate Security Services specialise in delivering Corporate Security Services to the London market in the City, West End and Docklands areas of central London. We employ 1600 staff and deliver services for a range of clients, all of whom can be identified from our clients section of our website.

Our company has now been working closely with the training team from Protaris for just over one year now and have engaged them in delivering a range of training subjects to our London Based contracts including Instinctive Profiling and Special and Enhanced Observations.

These courses have assisted us in both engaging with and enhancing our team’s abilities in these fields. As new threats present themselves, hostile reconnaissance counter measures training has been mediocre at best over the last few years and has clearly fallen behind the techniques and teaching methods now developed by this team. We are proud to have secured the services of the Protaris team to deliver this training to our security company in the London Corporate Market.

We have seen a marked improvement not only in our team’s operational outputs but also in the detection of and the profiling of suspects entering, moving in to and around our client’s premises, many of which are Estate based and see a large footfall on a daily basis.
Our team’s ability to scan, profile and identify threats in the early stages now far outstrips that of the neighbouring teams. We have seen a marked improvement in our staff’s confidence to react to perceived threats and test the situation to resolution.

The Protaris team have concentrated their course content on human behavioural systems and the recognition of these systems. This training has been welcomed not only by our staff but also by our clients who are always keen to see our staff development move in new and innovative directions, these courses and mentoring initiatives have been made a very welcome addition to our training plan.

I highly recommend these services to our own client base and feel this union has given our team a visible and identifiable edge in a very competitive market place. It’s very rare to come across a new development in the fight against crime, anti-social behaviour and terrorism all in one foul swoop, and as such I am even more pleased to have secured these services for our London clients a long way before our competitors have even realised they are so far behind the times.

Peter Johnston - Regional Director | Ultimate Security Services

 

"Protaris is a unique Specialist Training and Risk Management provider of the highest quality.  It blends a Systems Protocol with a dynamic approach resulting in a service "par excellence".  In training Protaris will provide the client with operationally relevant training that will give them an "edge" as to how they analyse and conduct tasks.  

Profano has an "uncanny knack" of helping its customers approach daily routine tasks with a new mindset.  During my 35 years in the operational and training environments I have rarely seen such training make an instant impact positively affecting operations.  Meticulous in its approach, Protaris combines logic with pragmatism and is delivering a new dimension to the training arena and I have no hesitation in recommending this Company as a MUST to global international clients from the Military, Government, Corporate and Specialist Agencies marketplace.  

It is my pleasure to be associated with this new, highly motivated and fast moving company.  It is rare that a Company grabs my attention but with its innovative approach Protaris exudes "Pure Class".

Dave Heeley MBE | Former UK Special Forces Group

 

COURSE ATTENDED:  Hostile Environment Awareness Training
WHERE:  UK
WHEN:  June 2013
INDUSTRY:  Global Engineering

"This course has provided a framework on which I can consolidate a number of concepts, which I was previously aware of but had not linked in a cohesive manner.  Sub-conscious psychology re body language and non-verbal communication was excellent.

This course can be applied to any area of life - not just travel.  It teaches life skills which are invaluable.  I would recommend this course to anyone.  I read a review by a previous participant which said that this was the best course they've ever attended.  I was dubious, however, now having completed the training, I would go further - this should be compulsory and part of the training curriculum.  Excellent!"

 

COURSE ATTENDED:  Hostile Environment Awareness Training
WHERE:  CHINA - Delivered in Mandarin
WHEN:  November 2013
INDUSTRY:  Global Engineering

"Simple but important principles to conduct risk assessment in the right way.  Improved the consciousness of self-protection and safety while travelling.  This course is perfect and I would like to recommend it to my colleagues."

 

COURSE ATTENDED:  Hostile Environment Awareness Training
WHERE:  BRAZIL - Delivered in Brazilian Portuguese
WHEN:  October 2015
INDUSTRY:  Global Engineering

"The main learning is that I have to consider naturally the necessity and importance of risk assessment when travelling.  This training has to be extended to other associates, particularly those who travel frequently."

"To always have in mind that there's potential risk everywhere, and the importance of knowing about reporting a detailed description of any occurrence."

 

COURSE ATTENDED:  Encounter Management
WHERE:  SCOTLAND 
WHEN:  September 2014
INDUSTRY:  Sport & Leisure

"Best course I have ever attended!  I believe the only problem is that more staff at my work were not on it!"

"Fantastic course, really related to my work.  The trainer interacted well with the group, made it really entertaining as well as informative."

 

COURSE ATTENDED:  Managing Difficult Behaviour
WHERE:  PEMBROKESHIRE 
WHEN:  September 2015
INDUSTRY:  Education

"Very engaging course, instructor maintained audience throughout.  Excellent instructor knowledge of subject matter.  Practical exercises very beneficial for staff to incorporate into classroom / student management."

 

COURSE ATTENDED:  Advanced Security Observations
WHERE:  LONDON 
WHEN:  April 2015
INDUSTRY:  High-End Retail

"I loved this course and wish it was longer. All the ideas and procedures discussed on the course need to be implemented NOW!"

"I am now more confident within my role to be more professional and proactive.  Great course!"

 

COURSE ATTENDED:  Travel Safety Seminar
WHERE:  SOMERSET
WHEN:  March 2014
INDUSTRY:  Education

"I personally really enjoyed the talk and found it both interesting and useful. I can honestly say that I was 100% focused on the talk for the entire time. Really good Talk”. 

“I really enjoyed the talk, it was one of the best talks I have heard at King’s. I would definitely recommend for it to be continued next year, it was very interesting and I think that the topics that we touched upon will really help us in the wider world, especially on our gap years”.  

“I thought it was a very eye opening talk that showed a whole new aspect of self-defence and general safety that is often overlooked. I think anyone that has the opportunity to go to it in the future should definitely do it”. 

“The talk was outstanding! It has opened my eyes and has given me the adequate information to get myself out of difficult situations”. 

“I thought it was brilliant. I learnt how to read situations, what to look for when something is not right and finally how to deal with the situation when it occurs. I put my name down for the talk as I am traveling alone next year to Australia for 12 months, and I now feel even more prepared to get on that plane.  

“I would recommend it as a lecture that occurs every year at Kings Bruton”. 

“I really enjoyed the talk, I found it to be engaging and very useful! Most worryingly was that if we hadn’t had the talk it seems we all would have had a much higher chance of being a victim. I would definitely recommend the talk to be repeated and also for more people to be encouraged to go to it.”  

“I thoroughly enjoyed the talk given by Protaris as it was incredibly informative and insightful: providing us with serious, useful information in a light-hearted way which I felt really appealed to people our age. I would strongly recommend it for pupils next year as it gave us simple points about general personal safety and making yourself feel comfortable in a situation that could extend to all walks of life”. 

 

“Over the past six years, CHEP has benefited significantly from working with Andy Neal (now Protaris).

 

As the global leader in pallet pooling, we have over 200 million pallets in use daily around the world, consequently the management and protection of these assets forms an important part of our business.

 

The highly targeted and specialised training provided by this company has helped to educate our Asset Protection, and other field based, teams and given them the all-important confidence to manage their way through the sometimes challenging personal engagements they can encounter when recovering CHEP assets that are misused or being offered for sale.  Perhaps more importantly, it’s allowed them to make informed and better judgements about their personal safety and security before entering potentially difficult and previously unknown  environments.

 

I recommend Protaris’s services wholeheartedly, and I’m looking forward to working with them increasingly in the future.”

 

Chris Sims

Director, Asset Management,

CHEP Europe

 

08 January 2013 

 

I attended a two day Conflict Management course at Victoria station in December 2006.  The course was presented by Andy Neal of Protaris.  All the delegates were from Network Rail and the train operating companies that use Victoria.

 

The content of the course was excellent and very well delivered, covering all the elements that would be relevant to people who interface with the public at a railway station.  This included; recognising triggers to conflict through body language, other aggressive behaviour and drug and alcohol misuse, dynamic risk assessment on approaching difficult situations, maintaining escape routes, supporting colleagues, making staff aware of how their own behaviour can contribute to aggression in others.

 

Andy was careful to make sure that all the delegates felt that they could contribute to the discussions and he checked that they understood the concepts he was presenting.  I'm sure the delegates, who were from Network Rail, Southern and Southeastern, will have felt the same way.

 

The primary focus was to improve the ability to communicate effectively with customers to de-escalate conflict.  Self defence was not a part of the course however, some elementary breakaway techniques were practised and were a welcome diversion from the rest of the course for a few minutes.

 

The course underlined the value of having a specialist presenter, like Andy, who was so knowledgeable and experienced in his subject and was able to deliver it with great enthusiasm in a manner that involved everyone who attended the course.

 

The reason for sending people on the course was to equip staff who regularly deal with the public in their work with the skills to recognise and resolve conflict situations.  This will reduce the risk to them of being abused, threatened or assaulted.

 

The benefits to the rail industry will then come from reduced numbers of such incidents with fewer staff days lost to injury or trauma, better morale and satisfaction and lower turnover of staff.  Further advantages should be apparent if customers are less fearful of travelling on the railway and feel that they are being dealt with in a constructive and informative way.

 

Project Manager – National Initiatives

Rail and Safety Standards Board